add7a's Privacy Policy
Your personal information is completely safe with us. In this policy we explain in detail how we collect, store and use your data.
add7a is a safe and reliable online entertainment platform. By using our platform you agree to the terms described in this privacy policy. This document will tell you what information add7a collects, why it collects it, how it is stored, and what rights you have over your information. We believe transparency is the foundation of a trustworthy relationship.
Table of Contents
- 1 Definitions and Applicability
- 2 Types of Information Collected
- 3 How Information Is Collected
- 4 Purpose of Using Information
- 5 Information Storage and Security
- 6 Sharing Information with Third Parties
- 7 Cookies and Tracking Technologies
- 8 Payment Information Security
- 9 Protection of Minors
- 10 Your Rights
- 11 Data Retention Period
- 12 Policy Changes
Data Collection and Usage Policy
1 Definitions and Applicability
In this privacy policy, "add7a", "we", "our" refers to the organisation operating this platform. "User", "you", "your" refers to any person using this website or mobile platform.
This policy applies to all add7a services — website browsing, account registration, playing games, deposits and withdrawals, and contacting the support centre — all of these are covered.
By using our platform you acknowledge that you have read this privacy policy and understood its terms. If you disagree with any part of this policy, please refrain from using the platform.
2 Types of Information Collected
add7a collects the following types of information:
- Identity Information: Full name, date of birth, national identity card number or passport details (for identity verification).
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad or Rocket account numbers (for processing transactions).
- Device and Technical Information: IP address, browser type, operating system, device ID and access time.
- Usage Information: Game history, bet amounts, transaction history and time spent on the platform.
- Communication Logs: Records of your conversations with our support team via live chat and email.
3 How Information Is Collected
add7a collects your information in the following ways:
- Direct Collection: When you create an account, complete an identity verification form or contact the support team.
- Automatic Collection: When you use our platform, technical information is automatically collected through cookies, web beacons and similar technologies.
- Payment Processing: Necessary financial information is collected during transactions made through bKash, Nagad or Rocket.
- Via Third Parties: Relevant information may be received from identity verification agencies or payment service providers.
4 Purpose of Using Information
add7a uses your collected information for the following purposes:
- Account Management: Creating accounts, verifying identity and ensuring secure login.
- Service Delivery: Personalising the gaming experience, processing transactions and distributing bonuses.
- Customer Support: Providing quick and effective resolution of your queries and complaints.
- Security and Fraud Prevention: Detecting suspicious activity and maintaining platform security.
- Legal Compliance: Complying with applicable laws and regulations.
- Analytics and Improvement: Improving platform performance and user experience.
- Communication: Notifying you of service changes, security alerts or relevant information — but only when you have given your consent.
5 Information Storage and Security
add7a takes industry-standard technical measures to protect your information. Our security measures include:
- SSL/TLS Encryption: All data transmission between you and our servers takes place over encrypted channels.
- Data Encryption: Stored sensitive information — particularly financial and identity data — is kept in an encrypted state.
- Access Controls: Only authorised personnel are given access to your information, on a need-to-know basis.
- Regular Audits: Our security systems are regularly reviewed and updated.
- Firewall and Intrusion Detection Systems: Unauthorised access is prevented at the server level.
6 Sharing Information with Third Parties
add7a does not sell your personal information or share it with third parties for marketing purposes. However, limited information may be shared in the following circumstances:
- Payment Service Providers: Information necessary to complete transactions through bKash, Nagad or Rocket is shared.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI and PG Soft deliver technical services — their own privacy policies apply.
- Identity Verification Agencies: Information may be shared with identity verification agencies as required for KYC or Anti-Money Laundering (AML) processes.
- Legal Authorities: Information may be disclosed in response to court orders, lawful requests from law enforcement agencies or applicable legal obligations.
- Technology Service Providers: Trusted partners providing hosting, analytics or cybersecurity services — they are bound by strict data protection agreements.
Outside of the cases mentioned above, your information will not be given to any third party.
Your Rights and Protections
7 Cookies and Tracking Technologies
The add7a website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security tokens, etc. These cannot be disabled.
- Functional Cookies: Help remember your preferences — such as language selection or display settings.
- Analytics Cookies: Used to understand how the platform is being used — page visits, session duration, etc.
You can disable non-essential cookies from your browser settings, though this may affect some platform functionality.
8 Payment Information Security
Financial transactions are a particularly sensitive matter for add7a. We ensure the following security measures for all transactions processed through bKash, Nagad and Rocket:
- All financial transactions are carried out through SSL-encrypted channels.
- Your complete payment credentials (PIN, password) are never stored on add7a's servers.
- Transaction confirmation numbers and partial account information are kept securely in an encrypted state.
- Suspicious or unusual transactions are automatically flagged and reviewed.
- Withdrawals are processed within a set timeframe (maximum 45 minutes).
9 Protection of Minors
add7a strictly does not provide services to anyone under the age of 21. Our policy on this matter is as follows:
- Age verification is mandatory during account registration.
- Age documentation must be provided during the identity verification process.
- If an account holder is found to be under 21, the account will be closed immediately.
- We never knowingly collect information from anyone under the age of 21.
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
10 Your Rights
As a registered user of add7a, you have the following rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted — however, information retained under legal or contractual obligations falls outside this scope.
- Right to Object to Processing: You may object to your information being used for certain specific purposes.
- Withdrawal of Consent: You may withdraw consent previously given for marketing communications at any time.
- Right to Lodge a Complaint: You may raise any concerns regarding data protection directly with us.
To exercise these rights, contact our privacy team at [email protected]. We will endeavour to respond within a reasonable time.
11 Data Retention Period
add7a retains your information for as long as:
- Your account remains active and you are using our services.
- The information is necessary to provide the service.
- The information must be retained under legal, accounting or regulatory obligations.
Even after an account is closed, financial transaction records, identity verification documents and communication logs may be retained for a specified period in accordance with applicable law.
Once the retention period has ended, the information is securely deleted or anonymised.
12 Policy Changes
add7a reserves the right to amend this privacy policy at any time. In the event of changes:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- For significant changes, registered users will be notified by email or via a notice on the platform.
- Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.
We therefore recommend that you review this page regularly so that you remain aware of the latest changes.
Privacy Questions?
If you have any questions, requests, or concerns about this privacy policy, please contact add7a's support team.
Support is available 24/7 via live chat and email in Bengali and English.
Related Policies
Visit the pages below to learn about add7a's other policies and terms.